Customer complaint resolution
The Council wants to make sure that our customer service is of the highest possible standard, so it is of paramount importance that we learn from complaints in order to prevent mistakes being repeated. Because of this we have processes in place to ensure that recommendations are implemented and recorded.
March 2021 performance
All recommendations from customer complaints resolutions during 2021 were followed up. Further detail on learning actions can be found in our annual reports at https://www.westsussex.gov.uk/about-the-council/have-your-say/complaints/our-complaints-performance/.
Independent verification of the part of this measure relating to complaints investigated by the Local Government and Social Care Ombudsman can be found at https://www.lgo.org.uk/your-councils-performance/west-sussex-county-council/statistics