Calls to critical fires where the first fire engine met our emergency response standard
The emergency response standards for West Sussex were agreed through consultation with the public in 2008. For our 1st appliance our target is 89%. The standards include the additional call handling time for Fire Control Operators to receive 999 calls, gather incident information and mobilise the nearest available fire crews, as well as their travel time.
We aim to meet 90% by 2022
September 2019 Performance
Reasons for performance
- We live and work in a beautiful county, with some areas far from towns and on narrow or even single track lanes.
- Sometimes a caller is not sure of the location, or there is an incomplete address.
- Where we have retained crews, we allow them four minutes to stop what they are doing and travel to their station by car or foot or bike – if it is a busy time of day, they may struggle to get through the traffic to their station, as they aren’t allowed to use lights or horns in their own car and must abide by all the usual rules of the road for a private driver.
- The nearest station may be not available, either due to a lack of crew, or being busy elsewhere. Another crew may have to be sent from a further distance.
- Some times people don’t park with thought and we can’t get through the narrow gaps remaining.
- A level crossing may be down so we need to go a different route if we can.
Critical Fire Risk Map
The map below shows our targets for each area.
Emergency Response Standards
Using our fire risk maps we have divided the County into small geographical area, which are allocated a rating of Very High, High, Medium or Low risk, based on the previous incidents of fires, deaths and injuries, predictive risk data, as well as a measure of demographic risk. These are reviewed on an annual basis.
The attendance times are measured from the moment the call is connected to our mobilising centre to the time the fire engine arrives at the incident.