Freedom of Information (FOI) requests

Under the terms of the Freedom of Information Act 2000 the Council is required to respond to requests for information within 20 working days. Although this can be challenging, and sometimes we have to ask for clarification of a request, or for extra time to pull the information together, we believe that in line with our commitment to be open and transparent, we should respond as fully as possible to requests as promptly as we can. You can find government advice on information requests here.
We aim to respond to 95% of FOIs within 20 working days by 2022.

Febuary 2020 Performance

137 requests were due to be responded to in February,  of which 114 were responded to on time. There is 1 FOI request on hold.
This is a disappointing result after some promising months. A reminder will be issued across the council that this is a Corporate target and all officers are encouraged to deal with requests without delay.
For the financial year 2018/19 85.7% of responses were within time.

Actions

The new timeline tracking report has improved performance and has highlighted that we have been reporting FOI requests as overdue when suspended awaiting clarification from the requester. We will be reporting this measure more accurately in future.
Where there is a drop in performance, a reminder is issued to staff about the importance of this target.