Social isolation in adult social care users

This measures adult social care users who have as much social contact as they would like and comes from the results of an annual survey. It relies on the service users choosing to respond to the survey and is perception based. We do have the opportunity to have a direct impact on those responding because we take the opportunity to follow up with individuals. 
We aim to achieve a result of 50% by the end of March 2022.

January 2020 Performance 

The 2019-20 Adult Social Care Survey is now in progress. The Survey questionnaires have been despatched to 1,446 individuals. Reminder surveys will be sent to those who have not replied by mid-February.

Our 2020-21 milestone target is 48%

The results from this year’s Survey show that the percentage of adult social care users who have as much social contact as they would like has increased from 41.2% in 2017-18 to 46.0% in 2018-19.


Work on building organisational capacity in the voluntary and community sector across West Sussex is now underway and is being led by Public Health under the banner of tackling loneliness and social isolation. Specifically the current re-procurement of the social support service across the county (contract value £600,000) provides scope to focus on social contact issues with local residents who are not currently engaged with services.
The scope to move service commissioning related to meeting the outcomes of individual customers in the direction of micro-commissioning, and to the development of self-sustaining social support groups that do not replicate the current sessions-led offers in local communities, is being considered.
A programme of work under the auspices of ‘cultural vitamins’, and focusing initially on the West Sussex Assets for Health, and scoping how better to use the county’s natural and cultural assets to improve health and wellbeing, has been agreed by the Council’s Health and Wellbeing Board. Adults’ Services is linked to the development groups taking this work forward, and the first meeting is scheduled for 16th January 2020.