Emergency Response Standards

Critical Special Services are non-fire emergency incidents such as Road Traffic Collisions or persons trapped in machinery. The nature of these incidents does not generally follow a geographical correlation. Safe systems of work can be put in place at these incidents with only one appliance in attendance and therefore the arrival of the first appliance only will be measured.

It must be remembered that these standards are a target - we will always endeavour to arrive as quickly as possible.

Our target for this measure is 80%.

Quarter 3 of April 2017 to December 2017

Our latest data shows our median time to attend a critical special service incident between 9 and 10 minutes.