September 2019 performance
Total from April 2019 to the end of September 2019 was 2293, above the quarterly year to date target of 2000.
At the end of Q2 there was no backlog of Safe and Well Visits and there were 38 in progress. The recent recruitment for 3 additional specialist roles has been successful with the new appointees taking up their posts in Q3. We will continue to deliver safe and well visits targeting those who are most at risk from fire.
June 2019 performance
Total from April 2019 to the end of June 2019 was 902, below the quarterly target of 1000
Action Plan - The Q1 figure is lower due to unplanned absence of several of the specialist staff who deliver the bulk of our high risk visits.  The recent recruitment for 3 additional specialist roles will increase the team by 75%, providing resilience and better enabling us to cover absences.  We will continue to deliver safe and well visits targeting those who are most at risk from fire.
March 2019 performance
4175 high risk Safe & Well Visits were delivered throughout 2018/19, exceeding our 4000 target, these had a key focus on fire prevention and fire safety in the home and wider contribution towards general safety, health and wellbeing. Over 4500 pieces of smoke detection equipment were installed, and over 1000 additional items such as smoker’s aprons and equipment to protect residents against arson were left with residents.  
The figure is down on the previous year, 4959 and reflects the challenge of meeting the increasing demand of partner referrals for a Safe and Well Visit.
101 fires were reported via community linked fire alarms, 41 of these could have resulted in a serious injury/ fatality and extensive damage to the property/loss of someone’s home.
 568 residents were signposted to partners agencies for support, and 62 were safeguarded as they were at risk from harm.
December 2018 performance
247  visits completed in December.
We are on target to meet the annual figure of 3800 but recent numbers completed are the lowest for almost two years and 7% down on the figure for the same period last year.
 We have been encountering an ever increasing number of referrals set against a reduction in team capacity due to electric blanket testing and sickness absence.  More of the less complex visits have been allocated to crews to help meet the demand.
October 2018 performance
301 visits lowest monthly figure this year and 22% less that the same period last year. The figure is low due to the fact that team is carrying an unfilled vacancy, one of the team has been absent and the remaining team members have been undertaking electric blanket testing
Quarter 2 - September 2018 performance
Total for year  2230. On track likely to meet target but delivery is 16% lower than the same point last year. 
Quarter 1 - June 2018 performance
1059 high risk visits completed (including June figure ), on track likely  to meet target .
Visits support highly vulnerable people with a high level of fire risk, particularly those who would not hear,  would be unable to respond to a fire in their home and/or those who are unable to remove themselves to a place of safety without support.
2071 pieces of equipment have been installed, ranging from linked smoke detectors  for Telecare users, smoke detectors for those with hearing impairments, flaplocks, smoker’s blankets and furniture and clothing sprayed with flame retardant spray.
During visits 99 residents have been signposted to other agencies for support and 10 safeguarding referrals were made.  

February 2018 performance

During the course of visits, 300 x 10 year smoke detectors, 257 x linked smoke detectors, 22 x deaf alarms have been installed. A total of 66 vulnerable people received follow up visits post incident to check on their wellbeing and were offered additional advice. 58 people have been referred to partner agencies for support, where there were concerns about their safety or wellbeing.

There have been 108 incidents where linked smoke detectors have raised the alarm. The early warnings have meant that 3 incidents could have resulted in more serious injury or loss of life and/or property had the Fire and Rescue Service not been mobilised through telecare control centres.


A Safe and Well Visit is a free service carried out by West Sussex Fire & Rescue Service. Visits are offered to people who are aged over 65 and to those who are considered to be at a particular risk. It involves a pre-arranged home visit to offer advice on how to make it safer and,where appropriate, fit smoke alarms or other specialist fire detection equipment free of charge.

Visits combine the reduction of fire risk in the home with health and wellbeing referrals to partner agencies for extra support where appropriate, to improve health and wellbeing. Visits are tailored to the specific needs of the household - they normally last between 30-45 minutes. The fire service personnel who visit always carry identification.

To find out if you are eligible for a visit please use the following link:

To request a Self and Well Visit please use the following link

Smoke alarms

Buying and fitting smoke alarms could help you to save your home and the lives of your family. A smoke alarm (also known as a smoke detector ) is a device that detects fire in its early stages and gives a loud audible warning. To find out more about smoke alarms, please use the following link: