Quarter 2 - September 2018 
This quarter, out of 165 critical incidents, 18 missed the target. 10.9% failure rate.
 Analysis of this quarter has highlighted that ‘long travel distances’ have featured as a key theme. Analysis of all calls this year has shown the two factors most likely to lead to a failed ERS are ‘availability of OCS pumps’ and ‘long travel distances’ to rural areas.
 FRS Operations are focussed on increasing OCS availability and this is also a KPI within this report.
 Long travel distances have increased as a reason for failure, as we have 4 less operational fire stations in West Sussex. This links to the IRMP commitment to review the Emergency Response Standards for WSFRS.
Quarter 1 - June 2018
We have created a robust system for monitoring our Response Times. Each call is investigated by the local  station manager and the reasons for failure are identified and published to our SharePoint site.  This has been set as the top priority to the Group Managers so that we drive improvements in Organisational Performance.
 The two key themes that emerge from our longer term analysis are :
•        Elongated Travel times in rural areas due to remote locations
•        On Call Stations being unavailable due to crewing – links to our work on maximising OCS availability
 We are awaiting the full data for the quarter and as soon as we receive this we will publish a full breakdown of the first quarters , reasons for failure. However we are fully focused on driving up OCS availability to improve our ERS performance and reducing delays through mobilising and SCC.
April 2018 performance
This is on target

Quarter 3 - December 2017 performance

The emergency response standard for the 1st Fire Appliance is slightly under target after the first 3 quarters of 2017/18. The performance typically varies month to month due to the variation in number of calls, time of the calls and their location. The incidents where the response standard was not met were predominately in more rural areas of the County. An in depth look of each incident is in progress, and initially the breakdown of reasons for failures contains incidents where the length of call handling was longer than the target. Incidents where a faster mobilisation of a retained fire appliance may have led to a pass. And a number of the incidents with missed standards were to locations where there would be a geographical challenge to meeting the target from our stations regardless of any actions taken.
Background
The emergency response standards for West Sussex were agreed through consultation with the public in 2008. For our 1st appliance our target is 89%. The standards include the additional call handling time for Fire Control Operators to receive 999 calls, gather incident information and mobilise the nearest available fire crews, as well as their travel time.
Using our risk map we set a more challenging performance standard for higher risk areas, and we categorise incidents as ‘critical’ or ‘non-critical’. In general terms critical incidents are those with a higher risk of harm to people or property (fires in residential or business premises for example) whereas a small fire in a waste bin or in grassland would normally be ‘non-critical’.

Critical Fire Risk Map

The map below shows our targets for each area.

Emergency Response Standards

Using our fire risk maps we have divided the County into small geographical area, which are allocated a rating of Very High, High, Medium or Low risk, based on the previous incidents of fires, deaths and injuries, predictive risk data, as well as a measure of demographic risk. These are reviewed on an annual basis.

The attendance times are measured from the moment the call is connected to our mobilising centre to the time the fire engine arrives at the incident. The risk ratings are as the table below.

Current data is provisional up to Quarter 3 of April 2017 to December 2017. Awaiting audit.

We acknowledge that our targets are very demanding, and that there are some areas, particularly in the more rural parts of West Sussex where we may not be able to reach our target attendance times.

Our median response time for a 1st appliance during 2016/17 was approximately 8 minutes.

Many factors affect how long it can take us to reach an incident.

We live and work in a beautiful county, with some areas far from towns and on narrow or even single track lanes.

Sometimes a caller is not sure of the location, or there is an incomplete address.

Where we have retained crews, we allow them four minutes to stop what they are doing and travel to their station by car or foot or bike – if it is a busy time of day, they may struggle to get through the traffic to their station, as they aren’t allowed to use lights or horns in their own car and must abide by all the usual rules of the road for a private driver.

The nearest station may be not available, either due to a lack of crew, or being busy elsewhere. Another crew may have to be sent from a further distance.

Some times people don’t park with thought and we can’t get through the narrow gaps remaining. A level crossing may be down so we need to go a different route if we can.

We have always acknowledged that in some areas, due to the remote location, we simply cannot reach the incident in the performance time.

The overwhelming majority of our emergency incidents are attended within our target times - the average time for a 1st Fire engine in attendance at a critical fire was under 9 minutes.We won’t always be able to meet the standards we set, but we always respond to every emergency incident as quickly as we can.

An example of how our times are measured.