February 2018 Performance

There was a small reduction in the outcome score for 2017. Consequently the Adult Services Quality and Improvement Team are undertaking a follow up survey with approximately 200 customers to ask more in-depth questions relating to social contact. The closing date for this survey is the 31st March 2018 and the results will be collated and analysed by the Public Health Research Team. Any recommendations for further work on this topic will then be considered and taken forward.

Background

This measure comes from the results of annual survey. It relies on the service users choosing to respond to the survey and is perception based. We do have the opportunity to have a direct impact on those responding because we take the opportunity to follow up with individuals. The team are currently making arrangements to communicate with those who feel they are lacking social contact to discuss what can be done to improve this. It is also anticipated that in future years the impact of the proposed new operating model will help people be less socially isolated.