November 2019 performance
This derives from the annual statutory Adult Social Care Survey. The results from this year’s Survey show that the percentage of adult social care users who have as much social contact as they would like has increased from 41.2% in 2017-18 to 46.0% in 2018-19. The target set by the County Council is for this to increase to 50% by the end of March 2022.
 Work on building organisational capacity in the voluntary and community sector across West Sussex is now underway and is being led by Public Health under the banner of tackling loneliness and social isolation. Specifically the current re-procurement of the social support service across the county (contract value £600,000) provides scope to focus on social contact issues with local residents who are not currently engaged with services. The scope to move service commissioning related to meeting the outcomes of individual customers in the direction of micro-commissioning, and to the development of self-sustaining social support groups that do not replicate the current sessions-led offers in local communities, is being considered.
 In addition a programme of work under the auspices of ‘cultural vitamins’ is being developed to link socially isolated local residents with cultural and heritage assets. The latter work is being led by a multi-agency partnership on behalf of the Council’s Health and Wellbeing Board. Adults’ Services is linked to the development groups taking this work forward.
September 2019 performance
This derives from the annual statutory Adult Social Care Survey.
 A report with six recommended actions arising from the results of the recent local ‘Social Contact’ survey will be presented to the Adults’ Services Leadership Team on 17th  September.  Recommendations include establishing at Care Act reviews how many people with a learning disability have care plans that enable and encourage innovation; reviewing existing contracted voluntary sector-organised provision to ensure providers are aligned to the Adults’ Services vision and strategy so that they only work with individuals to enable them to achieve specified health and wellbeing outcomes; and considering whether seed-corn funding to community groups to develop local co-ordination of transport planning offers would enable better access by customers of Adults’ Services to community services.
 The first phase of the roll-out of the Supporting Lives Connecting People programme - in Western – has now been in place since April 2019.  A review took place to identify learning and to make changes prior to the roll out to Northern (from 28th October 2019) and Southern (February 2020). The customer feedback from the Talk Local sessions is being analysed on a quarterly basis but the numbers returned to date are insufficient to offer any useful analysis.
Although not specifically aligned to this Measure, a decision was taken in early 2019 that there was an opportunity to repeat the biennial statutory Carer Survey in the intermediate years. Family and friend carers play a significant role in enabling the people they care for to have meaningful and fulfilled lives. By completing an online survey launched on 29th October 2019, jointly by the County Council and Carers Support West Sussex, people who received a Care Act carer assessment within the past 12 months will be helping both organisations to get up-to-date views on the services they receive and their own quality of life.
June 2019 performance
This derives from the annual statutory Adult Social Care Survey.
 The annual statutory Adult Social Care Survey takes place in all councils with social services responsibilities in England. The 2018-19 Survey took place between January and March each year. The results from this year’s Survey show that the percentage of adult social care users who have as much social contact as they would like has increased from 41.2% in 2017-18 to 46.0% in 2018-19.
The results of the recent local ‘Social Contact’ survey have been analysed and the results shared with the Director of Adults’ Services. An action plan will be considered and developed during July with senior managers. 
The evaluation framework, currently in development for the Supporting Lives Connecting People programme, is in draft and is to be agreed.
March 2019 performance
The annual statutory Adult Social Care Survey takes place in all councils with social services responsibilities in England and the Survey for 2018-19 takes between January and April 2019; this survey is being concluded and the results are being collated and analysed, before submission to NHS Digital. The statutory Carer Survey takes place every two year and was most recently undertaken in autumn 2018.
 Adults’ Services had undertaken some follow-up research on ‘social contact’ with those people who were respondents to the 2017-18 Adult Social Care Survey and had  self-identified as wanting to be involved in any follow-up research. In total there are 13 questions that relate specifically to people’s experiences of ‘social contact’. The survey fieldwork period has ended and the results are being collated and analysed. When we have collated the results (April 2019) we will then be able to compare those results with those of a year ago, when the three key messages for service improvement were:
 Keeping people informed: 
What we did: Our information offer to local residents about Adults’ Services: This is routed through from the County Council’s website to the West Sussex Connect to Support website and Google Analytics are used to track activity. The design and content of this external website was comprehensively reviewed in 2018 and members of our standing consultation group, the Adults’ Services Customer and Carer Group, were involved. Our suite of printed adult social care publications, which are widely circulated across the county (including to libraries), are subject to annual review and updating.
 Provide transport:  
What we did: Access to transport provision: this was identified as a barrier to social engagement. None of the respondents to this particular survey had got a known learning disability although some did identify that additional care support might be needed by some people to enable them to access to transport. There could potentially be scope for people with a learning disability to learn about and receive individualised support about accessing community and public transport, some work is done in this regard for people with a learning disability by WorkAid in order to support individuals towards employability.
In Lifelong Services, and specifically in relation to adults with a learning disability, a training programme is in development for job coaching.  This will give people advice and support to help them into work and support them with their work and includes looking at how this ‘systematic instruction’ could have wider use, for example, in day services and travel training. Work is now underway to review the current Adults Day Service Framework. 
 Provide person-centred care and support:  
What we did: Person centred care and support: Adults’ Services is starting from April 2019 to roll out a new way of working (Community Led Support) and we are aiming to reduce social isolation as one of the outcomes, as social workers and OTs enable people to link with local community support. There is scope to further improve our evidence to monitor the impact of this work in 2019-20 through an Evaluation Framework associated with the roll-out of Community Led Support in Adults’ Services, further discussions are taking place.  
 A Task and Finish Group with representatives from Public Health, the Communities Team and the three NHS Clinical Commissioning Groups in the county has been established focusing on social isolation and loneliness. A two-year action plan, as a result of the outline proposals paper taken to the Public Health Board in January 2019, is now in development by the Director of Public Health.
December 2018 performance
The annual statutory Adult Social Care Survey takes place in all councils with social services responsibilities in England, the Survey tales place between January and March each year, the next survey will be issued week commencing 28th January 2019.
 Between January – March 2018 Adults’ Services undertook some follow-up local research with 210 respondents to the 2016-17 Adult Social Care Survey. These respondents had self-identified as wanting to be involved in any follow-up research. We decided to test their views on 13 questions specifically in relation to ‘social contact’. Sixty people (29% of those sent this survey) responded.
 There were three key messages for service improvement:
1.   keeping people informed
What we did: Our information offer to local residents about Adults’ Services: This is routed through from the County Council’s website to the West Sussex Connect to Support website and Google Analytics are used to track activity. The design and content of this external website was comprehensively reviewed in 2018 and members of our standing consultation group, the Adults’ Services Customer and Carer Group, were involved. Our suite of printed adult social care publications, which are widely circulated across the county (including to libraries), are subject to annual review and updating.
 2.   provide transport
What we did: Access to transport provision: this was identified as a barrier to social engagement. None of the respondents to this particular survey had got a known learning disability although some did identify that additional care support might be needed by some people to enable them to access to transport. There could potentially be scope for people with a learning disability to learn about and receive individualised support about accessing community and public transport, some work is done in this regard for people with a learning disability by WorkAid in order to support individuals towards employability.
 3.   provide person-centred care and support
What we did: Person centred care and support: Adults’ Services is mainstreaming the Supporting Lives Connecting People programme. We are aiming to reduce social isolation as one of the outcomes of this  programme, as social workers and occupational therapists enable people to link with local community support.
A Task and Finish Group with representatives from Public Health, the Communities Team and the three NHS Clinical Commissioning Groups in the county has been established focusing on social isolation and loneliness. This Group is taking a paper to the Public Health Board on 12th  January 2019 with recommendations around a two-year action plan to tackle some of the underlying issues.

February 2018 Performance

There was a small reduction in the outcome score for 2017. Consequently the Adult Services Quality and Improvement Team are undertaking a follow up survey with approximately 200 customers to ask more in-depth questions relating to social contact. The closing date for this survey is the 31st March 2018 and the results will be collated and analysed by the Public Health Research Team. Any recommendations for further work on this topic will then be considered and taken forward.

Background

This measure comes from the results of annual survey. It relies on the service users choosing to respond to the survey and is perception based. We do have the opportunity to have a direct impact on those responding because we take the opportunity to follow up with individuals. The team are currently making arrangements to communicate with those who feel they are lacking social contact to discuss what can be done to improve this. It is also anticipated that in future years the impact of the proposed new operating model will help people be less socially isolated.