Quarter 3 - December 2018
Following the What Matters to You survey (May to July 18) Customer Experience reopened their Ease of Access survey. The survey was shared on social media and on the Socrata performance pages and will run until the next WMTY survey.
CEX Survey Results
Sept 18 – 12% found it ‘easy’ to access information services and support
77 % of the 47 responses related to Velo South
Oct - Dec 18 - 12% found it ‘easy’ to access information services and support
21 responses, 62% of which related to highways .
Quarter 2 - September 2018
The countywide What Matters to You survey for 2018 has now closed. However, if you have contacted West Sussex County Council in the last 12 months and would like to give us feedback regarding how easy it was to contact us and then to get the help you needed and how satisfied you were with the service received , please click on the link below and complete our short survey.
What Matters to You 2018 Results :
We asked two questions relating to how easy it was to contact us and then to get the help you needed. Here is a summary of the responses from 931 residents that that contacted West Sussex County Council in the 12 months prior to the survey.
What Matters to You survey
As part of the countywide What Matters to You survey that launched on 16th April 2018, residents are being asked how satisfied they are with the services they receive from West Sussex County Council. The survey runs until 16th July and results will be available in September 2018.
Quarter 3 - January 2018
The Ease of Access survey ran in Dec 17 and Jan 18 and was promoted through social media, Your Voice, The Peoples Panel and in the WSCC e-newsletter. We had 100 responses and the result came back +1% on the baseline established by the What Matters to You survey in 2016.
The next set of results will be from the 2018 What Matters to You survey that runs for 12 weeks from the 30th April.
Data from the 2016 survey provided focus to what needs fixing for example customers find it more difficult to access services when they write to us.