July 2019 performance
Performance dropped to 87% in July .A reminder will be issued to staff about the importance of this corporate target. A new software system is targeted to go live on 26th September which will send automatic reminders and we expect this to improve performance in this area.
June 2019 performance
Performance is currently meeting its year-end target and we have seen improved performance in the poorer performing areas.
May 2019 performance
Efforts continue to achieve the 2019/20 target of 95% with targeting of low performing areas.
April 2019 performance
A very positive result for the month of April despite the number of requests being 20% higher than April 2018.  
March 2019 performance
Good progress has been made with performance just short of the 90% target for March 2019. For the financial year 2018/19 85.7% of responses were within time.
The new timeline tracking report has improved performance and has highlighted that we have been reporting FOI requests as overdue when suspended awaiting clarification from the requester. We will be reporting this measure more accurately in future.
New system that will support the management of our FOIs has signed off at Transformation Board in November 18, expected to be deployed later in the year. The system will allow for more timely reporting, email alerts and management of workflow.
February 2019 performance
The new timeline tracking report has improved performance and has highlighted that we have been reporting FOI requests as overdue when suspended awaiting clarification from the requester. We will be reporting this measure more accurately in future.
January 2019 performance
Following the process review a new report has been introduced to improve the timeline tracking for FOI requests and help improve our performance against this target.
December 2018 performance
The processes are being reviewed to identify efficiencies and tools to help improve our performance against this target
November 2018 performance
Target achieved in November
September 2018 performance
All relevant staff have been reminded of the need to maintain and improve the performance levels we have set ourselves
August 2018 performance
After a disappointing drop in performance in July, all staff involved were reminded of the importance of this target and it is good to see the improvement back close to the target level.
July 2018 performance
All relevant staff have been reminded of the need to maintain and improve on the performance levels we have set ourselves.
June 2018 performance
Commentary – Target of 90% exceeded in June 18, work continues to maintain response timeline at or above the target.  
May 2018 performance
Progress is being made towards the target of 90% for 2018/19 

Background

Under the terms of the Freedom of Information Act 2000 the Council is required to respond to requests for information within 20 working days. Although this can be challenging, and sometimes we have to ask for clarification of a request, or for extra time to pull the information together, we believe that in line with our commitment to be Open and Transparent, we should respond as fully as possible to requests as promptly as we can. You can find Government advice on information requests here.

https://www.gov.uk/make-a-freedom-of-information-request