Work has begun to ensure that our website is compliant with the new accessibility regulations by the September 2020 deadline. This will make our website faster and easier to use for more of our residents.
We have an ongoing programme of Customer Service training – upskilling our officers to have the difficult but honest and realistic conversations with customers, for example around reducing budgets and service provision. 6 courses delivered since its launch in August 2018 with officers across 14 services areas attending.
When asked whether West Sussex County Council residents are satisfied with the services they receive, the largest proportion of respondents, 46%, agreed with the statements that they were either satisfied or very satisfied. 20% of respondents were neutral being neither satisfied nor dissatisfied and 34% of respondents said they were either dissatisfied or very dissatisfied.
Following the What Matters to You survey (May to July) Customer Experience added the Satisfaction question to their Ease of Access survey. The survey was shared on social media and will run until the next WMTY survey expected in 2020.
We asked residents how satisfied they were with the service they have received. Here is a summary of the responses from 931 residents that that contacted West Sussex County Council in the 12 months prior to the survey.
This measure is new, introduced in 2018. The data will come from the 'What Matters to You' survey. As part of the countywide What Matters to You survey that launched on 16th April 2018, residents are being asked how satisfied they are with the services they receive from West Sussex County Council.
The countywide What Matters to You survey for 2018 has now closed. However, if you have contacted West Sussex County Council in the last 12 months and would like to give us feedback regarding how easy it was to contact us and then to get the help you needed and how satisfied you were with the service received , please click on the link below and complete our short survey.